- If you are unhappy with the quality of service you receive, please let us know why you are unhappy as quickly as possible.
- You can make a complaint to our Business Support Officer, Isabella Pearson by letter, e-mail or by telephone
- We will fully and fairly investigate your complaint, keep you informed of progress, offer an explanation of the circumstances and take appropriate action.
- We will record complaints about the quality of service and try to address your concerns.
- We want to learn from complaints so that we can improve the quality of service we provide.
Winklebury Way
Basingstoke
RG23 8BF